Terms and Conditions
General Terms and Conditions and Information on the Purchase Process
This document is not filed, is concluded exclusively in electronic form, does not qualify as a written contract, is written in Hungarian, and does not refer to any code of conduct. If you have any questions regarding the operation of the webshop or the ordering and delivery process, we are available at the contact details provided below.
These General Terms and Conditions apply to legal relationships established through the Service Provider’s website (http://www.rcs.hu) and its subdomains.
1. SERVICE PROVIDER DETAILS
Company name: RCS Power Limited Liability Company
Registered office (also the place for handling complaints): 6230 Soltvadkert, Szőlő utca 66.
Contact details and regularly used email addresses for communication with customers:
For general information: info@rcs.hu
For complaints: info@rcs.hu
Company registration number: 03-09-131492
Tax number: 26263898-2-03
Authority registering the company: Notary of the City of Soltvadkert
Online commerce license number: 419/2019/B
Telephone number: +36 20 390 89 70
Language of the contract: Hungarian
Hosting provider: Sybell Informatika Kft.
Website: sybell.hu
Address: 1158 Budapest, Késmárk u. 7/B.
2. BASIC PROVISIONS
2.1. Matters not regulated in these Terms and Conditions, as well as the interpretation of these Terms and Conditions, shall be governed by Hungarian law, in particular the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”), Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services, and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the applicable laws shall apply to the parties even without any separate stipulation.
2.2. These Terms and Conditions are effective from 12 July 2021 and remain in force until revoked. The Service Provider is entitled to amend the Terms and Conditions unilaterally. Amendments shall be published on the website 11 (eleven) days before they enter into force. By using the website, Users accept that all rules relating to the use of the website automatically apply to them.
2.3. By entering the website operated by the Service Provider or reading its content in any way, the User accepts the provisions of these Terms and Conditions as binding, even if they are not a registered user of the website. If the User does not accept these terms, they are not entitled to view the content of the website.
2.4. The Service Provider reserves all rights relating to the website, any part thereof, the content displayed on it, and the distribution of the website. Downloading, electronically storing, processing, or selling the content appearing on the website or any part thereof is prohibited without the prior written consent of the Service Provider.
3. REGISTRATION / PURCHASE
3.1. By making a purchase or registering on the website, the User declares that they have read and accepted these Terms and Conditions and the Privacy Notice published on the website, and consent to the related data processing.
3.2. During purchase/registration, the User must provide their own real data. If false data or data related to another person is provided during purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes all liability if the User uses its services in another person’s name or with another person’s data.
3.3. The Service Provider shall not be liable for any delivery delay or any other problem or error arising from incorrectly and/or inaccurately provided data by the User.
3.4. The Service Provider shall not be liable for any damage resulting from the User forgetting their password or it becoming accessible to unauthorized persons for any reason not attributable to the Service Provider.
4. PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE
4.1. The products displayed may only be ordered online / in person / by phone. The prices displayed for the products are in Hungarian Forint (HUF) and include VAT as required by law, but may or may not include delivery charges. No separate packaging fee will be charged.
4.2. The Service Provider displays the name, description, and photo of each product in the webshop. The images shown on the product pages may differ from the actual product and may serve as illustrations. We accept no liability for any differences between the image shown in the webshop and the actual appearance of the product.
4.3. If a promotional price is introduced, the Service Provider shall fully inform Users about the promotion and its exact duration.
4.4. If, despite all due care, an incorrect price appears in the webshop, especially an obviously incorrect price significantly different from the commonly known, generally accepted, or estimated price of the product, or a price of “1 HUF” or “100 HUF” caused by a system error, the Service Provider is not obliged to deliver the product at the incorrect price. Instead, it may offer delivery at the correct price, in which case the Customer may withdraw from the purchase.
4.5. In the event of an incorrect price, there is a clear disproportion between the actual and displayed price of the product, which an average consumer should immediately recognize. Under Act V of 2013 on the Civil Code, a contract is concluded by the mutual and corresponding expression of intent of the parties. If the parties cannot agree on the contractual terms, meaning there is no mutual and corresponding declaration of intent, no valid contract is formed from which rights and obligations could arise. Accordingly, an order confirmed at an incorrect/erroneous price shall be considered null and void.
5. ORDER PROCESS
5.1. After registration, the User logs into the webshop, or may also start shopping without registration.
5.2. The User sets the quantity of the product(s) they wish to purchase.
5.3. The User adds the selected product(s) to the cart. The User may view the contents of the cart at any time by clicking the “cart” icon.
5.4. If the User wishes to add more products to the cart, they select the “continue shopping” button. If they do not wish to purchase further products, they check the quantity of the selected products. By clicking the “delete – X” icon, they may remove items from the cart. To finalize the quantity, the User clicks the “refresh/update cart” icon.
5.5. The User selects the delivery address and then the delivery/payment method, which are as follows:
5.5.1. Payment methods
Personal collection: Payment in cash upon collection at the Service Provider’s business premises or another location designated by the Service Provider. If this option is selected, the User pays the purchase price in cash upon collection. Cash payment is possible only in Hungarian Forint (HUF).
Cash on delivery: If the ordered product is delivered by courier service, the User may pay the total amount of the order to the courier in cash upon receipt of the ordered product(s).
Bank transfer: The User must transfer the price of the ordered products to the bank account indicated in the confirmation email within 3 days. After the amount has been credited to the Service Provider’s bank account, the User is entitled to receive the product(s) in the selected manner.
5.5.2. Delivery costs
Delivery costs vary depending on weight and product category, based on the current rates of the subcontracted courier company and/or the Hungarian Post. In the case of service purchases, delivery is free of charge. Exact delivery charges for addresses in Hungary are displayed by the system during the webshop checkout process.
5.6. If an error or omission occurs in the webshop regarding products or prices, we reserve the right to make corrections. In such cases, after the error is recognized or corrected, the buyer will be informed immediately of the new data. The User may then confirm the order again or withdraw from the contract.
5.7. The final amount payable includes all costs, based on the order summary and confirmation letter. The invoice (and, if applicable, the warranty certificate) is included in the package. Upon delivery, the User must inspect the package in the presence of the courier and, in case of any damage observed to the products or packaging, must request a report to be drawn up. In case of damage, the User is not obliged to accept the package. Subsequent complaints without a report will not be accepted by the Service Provider. Deliveries are made on working days between 8:00 and 17:00.
5.8. After entering the data, the User can submit the order by clicking the “place order” button, but before doing so may check the entered data again, send a comment with the order, or indicate any other request related to the order by email.
5.9. By placing the order, the User acknowledges that a payment obligation arises.
5.10. Correction of data entry errors: Before finalizing the order process, the User may at any time return to the previous step to correct the entered data. In detail: during the order process, the User may view and modify the contents of the cart; if the cart does not contain the desired quantity, the User may enter the quantity in the quantity field and then press the “refresh/update cart” button. If the User wishes to delete products from the cart, they may click the “X” / “delete” button. During the order process, the User has continuous opportunity to correct/delete the data entered.
5.11. The User receives a confirmation email after sending the order. If this confirmation is not received by the User within the expected time considering the nature of the service, but no later than 48 hours after sending the order, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed received by the Service Provider and the User when they become accessible to them. The Service Provider excludes liability for confirmation if the confirmation is not received in time because the User provided an incorrect email address during registration or cannot receive messages due to the storage capacity of their mailbox being full.
5.12. The User acknowledges that the confirmation described above is only an automatic confirmation and does not create a contract. The contract is concluded when, following the automatic confirmation, the Service Provider sends another email notifying the User of the details of the order and the expected fulfillment.
6. PROCESSING AND FULFILLMENT OF ORDERS
6.1. Orders are processed during opening hours. Orders may also be placed outside the indicated processing times, but if placed after working hours they will be processed on the next working day. In all cases, the Service Provider’s customer service will confirm electronically when the order can be fulfilled.
6.2. The general fulfillment deadline is within 5 working days from confirmation.
6.3. Under the sales contract, the Service Provider is obliged to transfer ownership of the item, and the User is obliged to pay the purchase price and accept the item.
6.4. If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or a third party designated by the buyer, other than the carrier, takes possession of the item. The risk passes to the buyer upon handover to the carrier if the carrier was engaged by the buyer, provided that the carrier was not recommended by the seller.
6.5. If the seller is a business and the buyer is a consumer, in the absence of any agreement to the contrary, the seller (under these Terms and Conditions: the Service Provider) must make the item available to the buyer (User) without delay after the conclusion of the contract, but no later than within 30 days.
6.6. In the event of delay by the Service Provider, the User is entitled to set an additional deadline. If the seller does not perform within this additional period, the buyer is entitled to withdraw from the contract.
6.7. The User is entitled to withdraw from the contract without setting an additional deadline if
a) the Service Provider has refused to perform the contract; or
b) according to the agreement of the parties or the recognizable purpose of the service, the contract should have been performed at a specified time and not at another time.
6.8. If the Service Provider fails to fulfill its contractual obligation because the product specified in the contract is not available, it shall immediately inform the User and refund the amount paid by the User without delay.
7. RIGHT OF WITHDRAWAL
7.1. Under Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, the Consumer may withdraw from the contract without giving any reason within 14 days from receipt of the ordered product, and may return the ordered product. In the absence of this information, the Consumer is entitled to exercise the right of withdrawal up to 1 year. If the Service Provider provides this information after the expiry of the 14-day period from receipt of the product or conclusion of the contract, but within 12 months, the period for withdrawal shall expire 14 days from the communication of this information.
7.2. The withdrawal period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer other than the carrier, receives the product.
7.3. The Consumer may also exercise the right of withdrawal during the period between the conclusion of the contract and the receipt of the product.
7.4. The cost of returning the product shall be borne by the Consumer; the business has not undertaken to bear this cost.
7.5. In the event of withdrawal, the Consumer shall bear no cost other than the direct cost of returning the product.
7.6. The right of withdrawal does not apply to non-prefabricated products that were made on the basis of the Consumer’s instructions or express request, or to products clearly personalized for the Consumer.
7.7. The Consumer may also not exercise the right of withdrawal in the following cases:
a. in the case of a service contract, after full performance of the service, if the business began performance with the Consumer’s prior express consent and the Consumer acknowledged that they would lose their right of termination after full performance;
b. in respect of a product or service whose price depends on fluctuations in the financial market beyond the control of the business, even within the withdrawal period;
c. in respect of perishable goods or goods that preserve their quality only for a short time;
d. in respect of sealed goods which cannot be returned after opening for health protection or hygiene reasons;
e. in respect of goods which, by their nature, become inseparably mixed with other goods after delivery;
f. in respect of alcoholic beverages the actual value of which depends on market fluctuations beyond the control of the business, where the price was agreed at the time of concluding the sales contract but the contract is to be performed only after the thirtieth day from conclusion;
g. in the case of contracts where the business visits the Consumer at the Consumer’s express request to carry out urgent repair or maintenance work;
h. in respect of sealed audio or video recordings and computer software if the Consumer has opened the packaging after delivery;
i. in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
j. in respect of contracts concluded at public auction;
k. in respect of accommodation services other than for residential purposes, transport, car rental, catering, or leisure services if the contract provides for a specific performance date or period;
l. in respect of digital content not supplied on a tangible medium, if performance has begun with the Consumer’s prior express consent and the Consumer acknowledged that they lose the right of withdrawal once performance has begun.
7.8. Following the return of the product and/or receipt of the withdrawal notice, the Service Provider shall refund the amount paid to the Consumer without delay, but no later than within 14 days, including delivery costs, in accordance with the above legislation.
7.9. The refund shall be made using the payment method used by the Consumer, no later than 14 calendar days from withdrawal. The Consumer shall not bear any additional cost as a result of the refund method.
7.10. The Consumer must return the goods without undue delay, but in any case no later than 14 days from the communication of the withdrawal notice to the Service Provider, or hand them over at the Service Provider’s address.
7.11. In the case of written withdrawal, it is sufficient for the Consumer to send the declaration of withdrawal within 14 days.
7.12. The Consumer complies with the deadline if they return or hand over the product(s) before the expiry of the 14-day period. The return is considered timely if the Consumer sends the product before the deadline expires.
7.13. The Consumer bears only the direct cost of returning the product, unless the business has undertaken to bear that cost.
7.14. The Service Provider is not obliged to reimburse additional costs resulting from the Consumer choosing a delivery method other than the least expensive standard delivery method offered by the Service Provider.
7.15. The Service Provider may withhold the refund until it has received the goods back or the Consumer has supplied proof that they have returned them, whichever is earlier.
7.16. If the Consumer wishes to exercise the right of withdrawal, they may indicate this in writing (including by using the attached form), by phone, or in person, using any of the Service Provider’s contact details. In the case of notification by post, the date of posting shall be taken into account; in the case of notification by phone, the date of the phone call shall be taken into account. In the case of postal notification, the Service Provider accepts notification sent as a registered item or parcel. The Consumer may return the ordered product to the Service Provider by post or courier service.
7.17. The Consumer is liable only for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product.
7.18. Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.
7.19. Directive 2011/83/EU of the European Parliament and of the Council is available here.
7.20. The Consumer may also contact the Service Provider with other complaints using the contact details provided in these Terms and Conditions.
7.21. The right of withdrawal applies only to Users who qualify as consumers under the Civil Code.
7.22. The right of withdrawal does not apply to businesses, i.e. persons acting within the scope of their profession, self-employment, or business activity.
7.23. Procedure for exercising the right of withdrawal
7.23.1. If the Consumer wishes to exercise the right of withdrawal, they must indicate this intention through the Service Provider’s contact details.
7.23.2. The Consumer exercises the right of withdrawal within the deadline if they send the declaration of withdrawal before the expiry of the 14th day from receipt of the product. In the case of written withdrawal, it is sufficient to send only the declaration of withdrawal within 14 days. In the case of postal notification, the date of posting shall be taken into account; in the case of email or fax notification, the time of sending the email or fax shall be taken into account.
7.23.3. In the event of withdrawal, the Consumer must return the ordered product to the Service Provider’s address without delay, but no later than within 14 days from notifying the Service Provider of the withdrawal. The deadline is deemed complied with if the Consumer sends the product before the expiry of the 14-day period (it does not need to arrive within 14 days). The customer bears the costs incurred in connection with returning the goods due to exercising the right of withdrawal.
7.23.4. However, the Service Provider is not obliged to reimburse additional costs resulting from the Consumer choosing a delivery method other than the least expensive standard delivery method offered by the Service Provider. The Consumer may also exercise the right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
7.23.5. In the case of the sale of multiple products, where the delivery of the individual products takes place at different times, the buyer may exercise the right of withdrawal within 14 days from receipt of the last delivered product, or in the case of a product consisting of several lots or pieces, from receipt of the last delivered lot or piece.
8. WARRANTY, GUARANTEE, LIABILITY FOR DEFECTS
Defective Performance
Performance is defective if, at the time of performance, the service does not meet the quality requirements established in the contract or by law. Performance is not defective if the entitled party knew of the defect at the time of conclusion of the contract or should have known of the defect at that time.
In a contract between a consumer and a business, any clause that deviates from the provisions of this chapter relating to implied warranty and guarantee to the detriment of the consumer shall be null and void.
Implied Warranty
8.1. In what cases may the User enforce an implied warranty claim?
In the event of defective performance by the Service Provider, the User may enforce an implied warranty claim against the Service Provider in accordance with the rules of the Civil Code.
8.2. What rights does the User have under an implied warranty claim?
At the User’s choice, they may request repair or replacement, unless fulfillment of the chosen claim is impossible or would result in disproportionate additional costs for the business compared to another remedy. If the User did not or could not request repair or replacement, they may request a proportionate reduction of the consideration, repair the defect themselves at the business’s expense or have it repaired by another party, or, as a last resort, withdraw from the contract. The User may switch from one chosen warranty right to another, but shall bear the cost of the switch unless it was justified or caused by the business.
8.3. Within what time limit may the User enforce an implied warranty claim?
The User must communicate the defect without delay after discovery, but no later than two months from discovering the defect. However, please note that after the two-year limitation period from performance, implied warranty rights can no longer be enforced.
8.4. Against whom may the User enforce an implied warranty claim?
The User may enforce an implied warranty claim against the Service Provider.
8.5. What other conditions apply to enforcing implied warranty rights?
Within six months from performance, there is no condition for enforcing an implied warranty claim other than notification of the defect, if the User proves that the product or service was provided by the business operating the webshop. After six months from performance, however, the User must prove that the defect they recognized already existed at the time of performance.
Product Warranty
8.6. In what cases may the User enforce a product warranty claim?
In the event of a defect in a movable item (product), the User may, at their choice, enforce either an implied warranty claim or a product warranty claim.
8.7. What rights does the User have under a product warranty claim?
Under a product warranty claim, the User may request only repair or replacement of the defective product.
8.8. When is the product considered defective?
A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.
8.9. Within what time limit may the User enforce a product warranty claim?
The User may enforce a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After that time limit, this right is lost.
8.10. Against whom and under what other condition may the User enforce a product warranty claim?
A product warranty claim may be enforced only against the manufacturer or distributor of the movable item. In the case of a product warranty claim, the User must prove the defect of the product.
8.11. In what cases is the manufacturer (distributor) exempt from product warranty liability?
The manufacturer (distributor) is exempt from product warranty liability only if it can prove that:
– it did not manufacture or place the product on the market in the course of its business activity; or
– according to the state of science and technology at the time of placing the product on the market, the defect was not detectable; or
– the defect in the product results from the application of legislation or a mandatory authority requirement.
It is sufficient for the manufacturer (distributor) to prove one of these grounds for exemption.
Please note that you may not enforce both an implied warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successful, you may enforce an implied warranty claim against the manufacturer for the replaced product or repaired part.
Guarantee
8.12. In what cases may the consumer exercise guarantee rights?
In the event of defective performance, under Government Decree 151/2003 (IX.22.) on mandatory guarantees for certain durable consumer goods, the Service Provider is obliged to provide a guarantee if the user qualifies as a consumer.
8.13. What rights and within what period does the User have under the guarantee?
The guarantee period is one year. The guarantee period begins on the day the consumer good is delivered to the consumer or, if installation is carried out by the distributor or its agent, on the day of installation.
Under the guarantee, the entitled person may choose to:
i. request repair or replacement, unless fulfillment of the chosen guarantee right is impossible or would result in disproportionate additional costs for the obligated party compared to another guarantee remedy, taking into account the value of the service in defect-free condition, the seriousness of the breach of contract, and the harm caused to the entitled person by fulfillment of the guarantee right; or
ii. request a proportionate reduction of the consideration, repair the defect themselves or have it repaired by another party at the obligated party’s expense, or withdraw from the contract if the obligated party did not undertake repair or replacement, cannot fulfill this obligation, or if the entitled person’s interest in repair or replacement has ceased.
Withdrawal is not permitted for insignificant defects.
Repair or replacement must be carried out within an appropriate time, taking into account the characteristics of the item and the intended purpose expected by the entitled person, while safeguarding the entitled person’s interests.
8.14. When is the business exempt from the guarantee obligation?
The Service Provider is exempt from the guarantee obligation only if it proves that the cause of the defect arose after performance. Please note that you may not enforce an implied warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim, simultaneously for the same defect; however, consumers are otherwise entitled to the rights arising from the guarantee independently of the rights described in the product warranty and implied warranty sections.
8.15. The Service Provider is not liable under the guarantee beyond the guarantee period for damages resulting from natural wear and tear/aging (the professionally expected lifespan).
8.16. The Service Provider is also not liable under warranty or guarantee for damages arising after the transfer of risk due to improper or negligent handling, excessive use, impacts differing from those specified, or any other non-intended use of the products.
8.17. If, due to a defect in the consumer good, the consumer enforces a replacement claim within three working days from the date of purchase (or installation), the Service Provider is obliged to replace the consumer good, provided that the defect prevents proper use.
9. PROCEDURE IN THE EVENT OF A WARRANTY CLAIM
9.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the applicable decree to the detriment of the consumer.
9.2. The consumer must prove the conclusion of the contract (with an invoice or even only a receipt).
9.3. Costs related to fulfilling warranty obligations are borne by the Service Provider (Civil Code Section 6:166).
9.4. The Service Provider is obliged to record the consumer’s reported implied warranty or guarantee claim in a report.
9.5. A copy of the report must be provided to the consumer immediately and in a verifiable manner.
9.6. If the Service Provider cannot declare, at the time of the report, whether the consumer’s implied warranty or guarantee claim can be fulfilled, it must notify the consumer of its position within five working days in a verifiable manner, including the reason for rejection in the event of refusal and information on the possibility of turning to a conciliation body.
9.7. The Service Provider must keep the report for three years from the date it was taken and present it at the request of the supervisory authority.
9.8. The Service Provider must strive to complete the repair or replacement within no more than fifteen days.
10. MISCELLANEOUS PROVISIONS
10.1. The Service Provider is entitled to use a contributor/subcontractor for the performance of its obligations. It bears full liability for the unlawful conduct of such contributor as if it had committed the unlawful conduct itself.
10.2. If any part of these Terms and Conditions becomes invalid, unlawful, or unenforceable, this shall not affect the validity, lawfulness, or enforceability of the remaining parts.
10.3. If the Service Provider does not exercise a right granted to it under these Terms and Conditions, failure to exercise such right shall not be deemed a waiver of that right. Waiver of any right is valid only by express written declaration to that effect. The fact that the Service Provider does not insist on strict compliance with any essential condition or stipulation of these Terms and Conditions on one occasion does not mean that it waives the right to insist on strict compliance with such condition or stipulation in the future.
10.4. The Service Provider and the User shall attempt to settle their disputes amicably.
11. COMPLAINT HANDLING PROCEDURE
11.1. Our store aims to fulfill all orders in proper quality and to the full satisfaction of the customer. If the User nevertheless has any complaint regarding the contract or its performance, they may communicate their complaint by phone, email, or letter using the above contact details.
11.2. The Service Provider shall examine verbal complaints immediately and remedy them as necessary. If the customer does not agree with the handling of the complaint, or if immediate examination of the complaint is not possible, the Service Provider shall immediately draw up a report on the complaint and its position regarding it, and provide a copy of the report to the customer.
11.3. The Service Provider shall respond in writing to written complaints within 30 days. If the complaint is rejected, the Service Provider shall state the reasons for its position. The report drawn up on the complaint and a copy of the response shall be kept by the Service Provider for five years and presented to supervisory authorities upon request.
11.4. Please note that if your complaint is rejected, you may initiate proceedings before an authority or a conciliation body as follows.
11.5. The Consumer may lodge a complaint with the consumer protection authority.
According to Government Decree 387/2016 (XII.2.) on the designation of the consumer protection authority, in administrative matters the district office or, in the case of county seats, the district office of the county seat acts at first instance, while the Pest County Government Office acts at second instance with nationwide competence. Contact details of district offices: http://jarasinfo.gov.hu
11.6. In the event of a complaint, the Consumer may also turn to a conciliation body. Contact details:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: (76) 501-525, (76) 501-500
Fax: (76) 501-538
Name: Mariann Mátyus
Email: bkmkik@mail.datanet.hu
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy Imre u. 36.
Mailing address: 7602 Pécs, Pf. 109.
Phone: (72) 507-154
Fax: (72) 507-152
Name: Dr. József Bodnár
Email: bekelteto@pbkik.hu
Békés County Conciliation Board
Address: 5601 Békéscsaba, Penza ltp. 5.
Phone: (66) 324-976, 446-354, 451-775
Fax: (66) 324-976
Name: Dr. László Bagdi
Email: bmkik@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: (46) 501-091, 501-870
Fax: (46) 501-099
Name: Dr. Péter Tulipán
Email: kalna.zsuzsa@bokik.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99.
Phone: (1) 488-2131
Fax: (1) 488-2186
Name: Dr. György Baranovszky
Email: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: (62) 554-250 / ext. 118
Fax: (62) 426-149
Names: László Dékány, Zoltán Jerney
Email: bekelteto.testulet@csmkik.hu
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: (22) 510-310
Fax: (22) 510-312
Name: László Kirst
Email: fmkik@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone: (96) 520-202; 520-217
Fax: (96) 520-218
Name: László Horváth
Email: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Petőfi tér 10.
Phone: (52) 500-749
Fax: (52) 500-720
Name: Dr. Zsolt Hajnal
Email: info@hbkik.hu
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Mailing address: 3301 Eger, Pf. 440.
Phone: (36) 416-660 / ext. 105
Fax: (36) 323-615
Name: Tünde Pintérné Dobó
Email: tunde@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8.
Phone: (56) 510-610
Fax: (56) 370-005
Name: Dr. Judit Lajkóné dr. Vígh
Email: kamara@jnszmkik.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone: (34) 513-010
Fax: (34) 316-259
Name: Dr. György Rozsnyói
Email: kemkik@kemkik.hu
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/a
Phone: (32) 520-860
Fax: (32) 520-862
Name: Dr. Erik Pongó
Email: nkik@nkik.hu
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. 2nd floor, room 240.
Phone: (1) 269-0703
Fax: (1) 269-0703
Name: Dr. Károly Csanádi
Email: pmbekelteto@pmkik.hu
Website: www.panaszrendezes.hu
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna utca 6.
Phone: (82) 501-000
Fax: (82) 501-046
Name: Dr. Ferenc Novák
Email: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: (42) 311-544, (42) 420-180
Fax: (42) 311-750
Name: Dr. Katalin Görömbeiné Balmaz
Email: bekelteto@szabkam.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25.
Phone: (74) 411-661
Fax: (74) 411-456
Name: Tibor Mátyás
Email: kamara@tmkik.hu
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone: (94) 312-356
Fax: (94) 316-936
Name: Dr. Zoltán Kövesdi
Email: pergel.bea@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Budapest u. 3.
Phone: (88) 429-008
Fax: (88) 412-150
Name: Dr. László Óvári
Email: vkik@veszpremikamara.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi utca 24.
Phone: (92) 550-513
Fax: (92) 550-525
Name: Dr. Csaba Koczka
Email: zmbekelteto@zmkik.hu
11.7. The conciliation body is responsible for the out-of-court settlement of consumer disputes. Its task is to attempt to create a settlement between the parties in order to resolve the consumer dispute; if that fails, it shall make a decision in the case in order to ensure the simple, fast, effective, and cost-efficient enforcement of consumer rights. At the request of the consumer or the Service Provider, the conciliation body provides advice concerning the rights and obligations of the consumer.
11.8. In the case of a cross-border consumer dispute related to an online sales or online service contract, only the conciliation body operating alongside the Budapest Chamber of Commerce and Industry has jurisdiction.
11.9. In the event of a complaint, the Consumer may use the EU online dispute resolution platform. Use of the platform requires simple registration in the European Commission’s system. After registration, the consumer may submit a complaint through the online platform at: http://ec.europa.eu/odr
11.10. The Service Provider has a duty to cooperate in conciliation body proceedings. Within this framework, it is obliged to send its written response to the conciliation body and ensure the participation at the hearing of a person authorized to conclude a settlement. If the business’s registered office or place of business is not registered in the county of the chamber operating the territorially competent conciliation body, the business’s duty to cooperate extends to offering the possibility of a written settlement corresponding to the consumer’s claim.
11.11. If the consumer does not turn to a conciliation body, or the procedure does not lead to a result, the consumer has the possibility of turning to court in order to resolve the legal dispute. Proceedings must be initiated by filing a statement of claim, which must contain the following information:
the court having jurisdiction;
the names, residences, and procedural positions of the parties and their representatives;
the right sought to be enforced, together with the facts serving as its basis and the evidence thereof;
the data from which the court’s jurisdiction and competence can be established;
a definite request for the court’s decision.
The statement of claim must be accompanied by the document or a copy of the document whose content is relied upon as evidence.
